Fidentity
fidentity.com
- Last checked
- 1 Sept 2026
- Sources
- 9
- Evidence confidence
- Medium
Product media
Buyer notes
What to know about Fidentity
Fidentity is positioned as a COVID-era focused VMS combining cloud-hosted visitor, employee and delivery workflows with AI-driven facial recognition, mask and temperature screening to create touchless entry experiences. It supports pre-registration, e-badges, host notifications, reporting and mobile/tablet sign-in, plus integrations to directories and messaging platforms. Pricing is tiered (Standard/Premium/Enterprise) and a free trial is available.
- Best for
- Organisations seeking touchless health-screening plus VMS features
- Known strength
- easy navigation
Strengths
- easy navigation
- useful workplace features (employee, visitor, delivery management)
- positive integrations
- helpful/responsive support and customization assistance
- easy visitor sign-in
Fit considerations
- frustrating or inconvenient identity-verification process
- limited reporting customization
- frustrating identity-verification process
- frustrating and inconvenient identity-verification process
Questions to ask
- How well does Fidentity match your busiest visitor, contractor, or reception workflow?
- Which locations, teams, and visitor types should be included in the first rollout?
- What reporting, notifications, and emergency workflows matter most for your sites?
Implementation notes
- Plan for hardware if using thermal cameras or assisted kiosks; mobile/tablet sign-in is supported for simpler rollouts
Scoring criteria
How Fidentity scores
Every system is scored against the same published-data criteria. Public scores are intended as comparison prompts alongside your own procurement needs.
Customer review sentiment
2. 9/5 from 2 published reviews across 1 source, with 27 stored feedback themes
18 point weighting · 2 reviews across review sourcesVisitor and contractor workflows
6 visitor, contractor, badge, host, delivery, identity, and QR workflow signals
10 point weighting · Published vendor and profile signalsEvacuation management
2 evacuation, mustering, roll-call, occupancy, or emergency signals
7 point weighting · Published vendor and profile signalsAdvanced reporting
3 reporting, analytics, audit, export, or visitor-history signals
7 point weighting · Published vendor and profile signalsPublished feature breadth
8 documented capabilities
10 point weighting · Published vendor and profile signalsMobile and kiosk flexibility
iOS and Android; Optional kiosk
8 point weighting · Published vendor and profile signalsOngoing free access
Free trial published
6 point weighting · Published vendor and profile signalsDeployment and integrations
9 published deployment and integration options
7 point weighting · Published vendor and profile signalsIndustry coverage
13 documented sectors
5 point weighting · Published vendor and profile signalsSource coverage
9 vendor pages analysed, 1 review source captured
5 point weighting · 9 source pages analysedVisitor management focus
80% fit against visitor-management-specific positioning signals
5 point weighting · Published vendor and profile signalsAccess-control integrations
1 access-control integration signal
5 point weighting · Published vendor and profile signalsRegional hosting and data residency
Regional hosting signal published
3 point weighting · Published vendor and profile signalsPricing transparency
3 published pricing plans
4 point weighting · Published vendor and profile signalsA lower score can mean the directory found less public evidence, not that a product cannot support the workflow. Use these criteria as shortlist prompts alongside your own procurement needs.
Overview
Fidentity is a cloud-based touchless visitor, employee and delivery management platform that emphasises COVID-19 safety with AI-powered facial recognition, mask detection and contactless thermal temperature screening.
The system supports mobile QR check-in, e-badges, pre-registration, visitor photos, document signing, guest Wi‑Fi and configurable host notifications. Fidentity offers dashboards, real-time analytics and exportable reports, multi-site management and integrations to common directories and communication channels.
Plans are presented in Standard, Premium and Enterprise tiers with monthly and annual billing options and a free trial. com homepage, features, product and pricing pages. )
Best for
- Front-desk visitor management
- Touchless employee attendance
- Delivery/package handling automation
- Event guest registration
- Multi-site operations requiring reporting
Target industries
Key capabilities
Touchless temperature screening
Contactless infrared thermal cameras for instant body temperature detection on arrival.
Mask detection
Sensors detect presence of face masks and can prevent check-in if missing.
Analytics & reporting
Real-time dashboards, custom reports and data export of visitor and delivery activity.
Mobile apps & kiosk support
Android and iOS tablet apps for sign-in and optional assisted kiosks or smart hardware devices.
Facial recognition
AI-driven facial recognition to identify employees and visitors during touchless check-in.
Pre-registration & e-badges
Pre-load visitor information, issue touchless e-badges and control room access rights.
Host notifications
Configurable notifications via email, SMS or integrated channels when visitors arrive.
Delivery management
Digital package capture, recipient notifications, automatic reminders and unlimited deliveries.
Pricing
Site lists Standard, Premium and Enterprise plans with monthly and annual billing; specific customer pricing requires contacting vendor. Additional kiosk/location add-ons and feature availability vary by tier
Standard
Entry tier for small workplaces with core visitor dashboard, exports and basic notifications.
- Visitor dashboard and exports
- Email support
Premium
Adds deliveries, events and expanded integrations; additional kiosks/locations available for a fee.
- Deliveries & Events included
- Additional kiosk $9. 99, additional location $39. 99
Enterprise
Customisable plan for complex security, compliance and multi-site needs; dedicated hosting option listed.
- Requirement-based customization and dedicated hosting available
Comparison data
Published signals used in the Overall Score ranking.
- Free access
- Free trial
- Mobile apps
- iOS and Android
- Pricing approach
- Fixed tiers
- Hardware requirement
- Optional kiosk
Customer review summary
What users like
- Helpful support
- Easy to use
- Customization limits
- Integrated employee, visitor, and delivery management
- Integrations are viewed positively
- Reliable host notifications
What users dislike
- Convenience and usability of the verification process are criticized
- Frustrating and inconvenient identity-verification process
- Frustrating identity-verification process
- One reviewer reports a very frustrating identity-verification experience
- Poor convenience for at least one verification user
- Poor convenience in at least one recent experience
Review sources
Deployment & integrations
- Cloud-based / SaaS (cloud management described)
- Supports mobile/tablet apps (Android & iOS)
- Optional hardware/kiosk integration
- Slack
- Active Directory / Azure AD
Security, compliance & support
- AI facial recognition for identity verification
- Contactless infrared temperature screening
- Face mask detection prior to check-in
- Cloud data storage / cloud management
- Two-part visitor authentication / visitor authentication workflows
