Fidentity
fidentity.com
- Last scraped (UTC)
- 16 Aug 2026
- Product analysis updated
- 1 Nov 2026
- Sources
- 9
- Evidence confidence
- Medium
Product media
Directory editorial analysis
What to know about Fidentity
Fidentity is positioned as a COVID-era focused VMS combining cloud-hosted visitor, employee and delivery workflows with AI-driven facial recognition, mask and temperature screening to create touchless entry experiences. It supports pre-registration, e-badges, host notifications, reporting and mobile/tablet sign-in, plus integrations to directories and messaging platforms. Pricing is tiered (Standard/Premium/Enterprise) and a free trial is available.
- Best for
- Organisations seeking touchless health-screening plus VMS features
- Known strength
- Combined workplace management — A reviewer valued having employee, visitor, and delivery management in one platform.
Strengths
- Combined workplace management — A reviewer valued having employee, visitor, and delivery management in one platform.
- Easy navigation — A workplace user found the platform easy to navigate.
- Useful integrations — A reviewer appreciated the available integrations.
- Responsive customization support — A reviewer reported helpful email support and quick assistance customizing the platform.
- Integrated workplace management — Reviewers found the combined employee, visitor, and delivery management features useful.
Fit considerations
- Frustrating identity-verification process — A reviewer found verification highly frustrating and inconvenient, preferring in-person identification.
- Identity-verification friction — A reviewer reported a highly frustrating and inconvenient verification experience, preferring in-person identification.
- frustrating or inconvenient identity-verification process
- limited reporting customization
- frustrating identity-verification process
Questions to ask
- How well does Fidentity match your busiest visitor, contractor, or reception workflow?
- Which locations, teams, and visitor types should be included in the first rollout?
- What reporting, notifications, and emergency workflows matter most for your sites?
Implementation notes
- Plan for hardware if using thermal cameras or assisted kiosks; mobile/tablet sign-in is supported for simpler rollouts
Scoring criteria
How Fidentity scores
Scores follow an editorial model benchmarked against VisitUs, which has fixed category and overall scores. Other products are calculated from their captured data. Public scores are intended as comparison prompts alongside your own procurement needs.
Customer review sentiment
2. 9/5 from 2 published reviews across 1 source, with 36 stored feedback themes
18 point weighting · 2 reviews across review sourcesVisitor and contractor workflows
6 visitor, contractor, badge, host, delivery, identity, and QR workflow signals
10 point weighting · Published vendor and profile signalsEvacuation management
2 evacuation, mustering, roll-call, occupancy, or emergency signals
7 point weighting · Published vendor and profile signalsAdvanced reporting
3 reporting, analytics, audit, export, or visitor-history signals
7 point weighting · Published vendor and profile signalsPublished feature breadth
8 documented capabilities
10 point weighting · Published vendor and profile signalsMobile and kiosk flexibility
iOS and Android; Optional kiosk
8 point weighting · Published vendor and profile signalsOngoing free access
Free trial published
6 point weighting · Published vendor and profile signalsDeployment and integrations
9 published deployment and integration options
7 point weighting · Published vendor and profile signalsIndustry coverage
13 documented sectors
5 point weighting · Published vendor and profile signalsSource coverage
9 vendor pages analysed, 1 review source captured
5 point weighting · 9 source pages analysedVisitor management focus
80% fit against visitor-management-specific positioning signals
5 point weighting · Published vendor and profile signalsAccess-control integrations
1 access-control integration signal
5 point weighting · Published vendor and profile signalsRegional hosting and data residency
Regional hosting signal published
3 point weighting · Published vendor and profile signalsPricing transparency
3 published pricing plans
4 point weighting · Published vendor and profile signalsA lower score can mean the directory found less public evidence, not that a product cannot support the workflow. Use these criteria as shortlist prompts alongside your own procurement needs.
Overview
Fidentity is a cloud-based touchless visitor, employee and delivery management platform that emphasises COVID-19 safety with AI-powered facial recognition, mask detection and contactless thermal temperature screening.
The system supports mobile QR check-in, e-badges, pre-registration, visitor photos, document signing, guest Wi‑Fi and configurable host notifications. Fidentity offers dashboards, real-time analytics and exportable reports, multi-site management and integrations to common directories and communication channels.
Plans are presented in Standard, Premium and Enterprise tiers with monthly and annual billing options and a free trial. com homepage, features, product and pricing pages. )
Best for
- Front-desk visitor management
- Touchless employee attendance
- Delivery/package handling automation
- Event guest registration
- Multi-site operations requiring reporting
Target industries
Key capabilities
Touchless temperature screening
Contactless infrared thermal cameras for instant body temperature detection on arrival.
Mask detection
Sensors detect presence of face masks and can prevent check-in if missing.
Analytics & reporting
Real-time dashboards, custom reports and data export of visitor and delivery activity.
Mobile apps & kiosk support
Android and iOS tablet apps for sign-in and optional assisted kiosks or smart hardware devices.
Facial recognition
AI-driven facial recognition to identify employees and visitors during touchless check-in.
Pre-registration & e-badges
Pre-load visitor information, issue touchless e-badges and control room access rights.
Host notifications
Configurable notifications via email, SMS or integrated channels when visitors arrive.
Delivery management
Digital package capture, recipient notifications, automatic reminders and unlimited deliveries.
Pricing and plan limits
- Product analysis updated
- 1 Nov 2026
- Pricing checked
- Not separately checked
- Evidence refreshed
- 1 Nov 2026
Pricing has not been separately verified. Confirm currency, billing term, hardware, SMS, onboarding, integrations and taxes.
Standard
Unknown — confirm with vendorCurrency not confirmed · monthly or yearly (shown both) (https://fidentity.com/pricing) · Billing unit not confirmed
- Visitor dashboard and exports (https://fidentity.com/pricing)
- Email support (https://fidentity.com/pricing)
Premium
Unknown — confirm with vendorCurrency not confirmed · monthly or yearly (https://fidentity.com/pricing) · Billing unit not confirmed
- Deliveries & Events included (https://fidentity.com/pricing)
- Additional kiosk $9.99, additional location $39.99 (https://fidentity.com/pricing)
Enterprise
Unknown — confirm with vendorCurrency not confirmed · monthly or yearly (https://fidentity.com/pricing) · Billing unit not confirmed
- Requirement-based customization and dedicated hosting available (https://fidentity.com/pricing)
Site lists Standard, Premium and Enterprise plans with monthly and annual billing; specific customer pricing requires contacting vendor. Additional kiosk/location add-ons and feature availability vary by tier (https://fidentity.com/pricing).
Subscription estimate
A comparable annual total needs a confirmed currency, price, billing term and location allowance.
Subscription only. Excludes hardware, taxes, SMS overages, onboarding and additional modules. No currency conversion.Evidence behind the profile
Documented means a public source makes the claim; it does not mean an independent product test. Inferred claims need confirmation.
8 documented · 0 inferred · 0 unresolved claims
- Documented claim — Provides AI-driven facial recognition for touchless check-in
- Documented claim — Offers contactless temperature screening using infrared thermal cameras
- Documented claim — Includes delivery management with package capture and recipient notifications
- Documented claim — Integrates with Slack, Active Directory, G Suite, Azure, Aruba and Webhooks
- Documented claim — Offers Standard, Premium and Enterprise plans billed monthly or annually
- Documented claim — Provides email and live chat support and Enterprise account managers depending on plan
- Documented claim — Supports Android and iOS mobile/tablet sign-in apps
- Documented claim — Includes emergency evacuation notifications/features
Comparison data
Published signals used in the Overall Score ranking.
- Free access
- Free trial
- Mobile apps
- iOS and Android
- Pricing approach
- Fixed tiers
- Hardware requirement
- Optional kiosk
Customer review summary
Captured themes from the linked review sources; these are summaries, not verbatim quotations or a representative customer survey. Source totals may overlap. Editorial strengths and fit considerations are shown separately in our buyer analysis.
What users like
- easy navigation and useful workplace features
- support team helps with customization
- integrations are viewed positively
- helpful support and customization assistance
- integrated employee, visitor, and delivery management
- Some users describe the platform as suitable for modern workplaces
What users dislike
- frustrating identity-verification process
- some users found the verification experience inconvenient
- frustrating and inconvenient identity-verification process
- One reviewer reports a very frustrating identity-verification experience
- Convenience and usability of the verification process are criticized
- poor convenience for at least one verification user
Review evidence last checked: 1 Nov 2026. Individual theme capture dates are not recorded.
Review sources
Deployment & integrations
- Cloud-based / SaaS (cloud management described)
- Supports mobile/tablet apps (Android & iOS)
- Optional hardware/kiosk integration
- Slack
- Active Directory / Azure AD
Security, compliance & support
- AI facial recognition for identity verification
- Contactless infrared temperature screening
- Face mask detection prior to check-in
- Cloud data storage / cloud management
- Two-part visitor authentication / visitor authentication workflows
