Gfacility
gfacility.com
- Last checked
- 1 Sept 2026
- Sources
- 16
- Evidence confidence
- Medium
Product media
Buyer notes
What to know about Gfacility
Gfacility combines ITSM, facility management and workplace services in one AI-native SaaS platform, emphasising fast vendor-led rollouts, EU-first hosting and audit-ready records. It is strongest where organisations need a single operational trail across visitors, rooms, assets and tickets and where AI triage and auto-resolution can reduce routine workload. The product also addresses preventive maintenance, inspections (NEN 2767 style scoring referenced on maintenance pages) and tenant/visitor workflows via kiosks. For migrations, Gfacility documents native importers for Planon and common helpdesks but recommends vendor-assisted cutovers.
- Best for
- Best-fit buyer: organisations seeking to consolidate IT, workplace and facilities on one EU-hosted platform in order to improve auditability and reduce routine workload
- Known strength
- easy to use / easy visitor sign-in
Strengths
- easy to use / easy visitor sign-in
- strong integrations with Microsoft 365 and Google Workspace
- responsive and proactive customer support
- flexible / responsive product development
- well-built platform
Fit considerations
- some desired features not yet available (product still developing)
- limited reporting customization
- some desired features not yet available
- product still developing (feature gaps)
Questions to ask
- Which access-control, parking or sensor vendors have out-of-the-box connectors and which require custom integration work?
- How well does Gfacility match your busiest visitor, contractor, or reception workflow?
- Which locations, teams, and visitor types should be included in the first rollout?
- What reporting, notifications, and emergency workflows matter most for your sites?
Scoring criteria
How Gfacility scores
Every system is scored against the same published-data criteria. Public scores are intended as comparison prompts alongside your own procurement needs.
Customer review sentiment
5. 0/5 from 1 published reviews across 3 sources, with 59 stored feedback themes
18 point weighting · 1 review across review sourcesVisitor and contractor workflows
5 visitor, contractor, badge, host, delivery, identity, and QR workflow signals
10 point weighting · Published vendor and profile signalsEvacuation management
2 evacuation, mustering, roll-call, occupancy, or emergency signals
7 point weighting · Published vendor and profile signalsAdvanced reporting
2 reporting, analytics, audit, export, or visitor-history signals
7 point weighting · Published vendor and profile signalsPublished feature breadth
8 documented capabilities
10 point weighting · Published vendor and profile signalsMobile and kiosk flexibility
No public evidence captured yet
8 point weighting · Published vendor and profile signalsOngoing free access
Free trial published
6 point weighting · Published vendor and profile signalsDeployment and integrations
7 published deployment and integration options
7 point weighting · Published vendor and profile signalsIndustry coverage
13 documented sectors
5 point weighting · Published vendor and profile signalsSource coverage
16 vendor pages analysed, 3 review sources captured
5 point weighting · 16 source pages analysedVisitor management focus
100% fit against visitor-management-specific positioning signals
5 point weighting · Published vendor and profile signalsAccess-control integrations
No access-control integration evidence captured
5 point weighting · Published vendor and profile signalsRegional hosting and data residency
Regional hosting signal published
3 point weighting · Published vendor and profile signalsPricing transparency
1 published pricing plan
4 point weighting · Published vendor and profile signalsA lower score can mean the directory found less public evidence, not that a product cannot support the workflow. Use these criteria as shortlist prompts alongside your own procurement needs.
Overview
Gfacility is an AI-native enterprise service management platform that unifies IT, workplace and facility operations in a single SaaS product. It supports room and desk booking, visitor pre-registration and kiosk check-in, catering, work orders, asset & CMDB management, preventive maintenance and AI-driven incident triage and automated resolutions.
The vendor promotes fast rollouts (live in weeks), EU-first hosting, ISO 27001 and GDPR readiness, native Microsoft 365 and Google Workspace connectors, and migration support for importers from common helpdesk and FM systems. The product emphasizes a single audit trail for cross-domain requests and inspection-ready reporting.
com overview, enterprise-service-management, visitor-management, inspections & maintenance planning).
Best for
- Workplace managers who need room booking, kiosks and catering flows
- Facility and maintenance teams running work orders, PPM and inspections
- IT/service managers seeking ITSM with AI-led triage and CMDB
- Organisations needing a single platform for cross-team service workflows
- Teams migrating from legacy service or FM tools who want a fast cutover
Target industries
Key capabilities
Evacuation & safety
Real-time on-site visitor lists and inspection evidence to support evacuation and statutory readiness
Room & desk booking
Outlook/Google-integrated room and desk booking with auto-cancel on no-show and signage integration
AI triage & automation
AI-native engine that classifies, enriches, routes and can auto-resolve tickets where policies allow
Workplace insights
Occupancy, no-show recovery, catering accuracy and utilisation dashboards to inform space decisions
Visitor journey
Pre-registration, QR/touchless kiosk check-in, badge printing, host notifications and GDPR retention controls
Contractor & maintenance
Work orders, preventive maintenance (PPM), inspections and multi-year maintenance planning tied to asset records
Integrations
Native Microsoft 365 and Google Workspace integrations with Outlook/Calendar and Teams notifications
CMDB & asset management
Living asset register and CMDB with auto-discovery signals, warranty and relationship tracking
Pricing
Only one publicly documented plan is shown here. Check the provider’s pricing page for additional paid or custom plans.
30-day free trial
Full access to selected modules for 30 days with no credit card required and personal onboarding session
- No credit card required
- Personal onboarding session
Comparison data
Published signals used in the Overall Score ranking.
- Free access
- Free trial
- Deployment complexity
- Guided setup
- Hardware requirement
- Optional kiosk
Customer review summary
What users like
- Helpful support
- Easy to use
- Value for money
- Visitor management capabilities
- Facility scheduling
- Features
What users dislike
- Limited reporting customization
- Some desired features may not yet be available
- Some desired features may not yet be available because the product is still developing
- Some desired features may not yet be available because the product is still evolving
- Some desired features not yet available (product still developing)
- Some desired features were not yet available because the product is a startup
Review sources
Deployment & integrations
- Live in weeks; vendor-led configuration and hypercare (1-week standard rollout )
- Migration assistance and native importers for common helpdesk and FM systems
- Microsoft 365 / Outlook / Teams
- Google Workspace / Google Calendar
- SAML / OIDC identity providers (Azure AD, Okta) and SCIM provisioning
Security, compliance & support
- ISO 27001 certified
- GDPR-compliant with automated visitor-data retention controls
- EU-first data residency (EU regions by default)
- Encryption in transit and at rest (stated on security page)
- Personal onboarding session included with trial/implementation
