Paxton
www.paxton-access.com
- Last checked
- 1 Sept 2026
- Sources
- 8
- Evidence confidence
- High
Product media
Buyer notes
What to know about Paxton
Paxton is an established access control vendor offering modular hardware (controllers, wireless handles, readers) and software platforms (Net2, Paxton10, Solo). Paxton10 positions itself as a combined access‑and‑video platform with support for many third‑party IP cameras and cloud‑accessible web UI, while Solo is promoted as a phone‑based, cloud‑hosted option. The company emphasises installation via certified installers and provides training resources.
- Best for
- Organisations needing combined access control and video management
- Known strength
- knowledgeable technical support
Strengths
- knowledgeable technical support
- responsive and compassionate customer service in some cases
- successful assistance with Net2 upgrades and migrations
- easy to install and manage (Net2 marketed as simple; Net2 Lite available)
- easy visitor sign-in
Fit considerations
- equipment reliability problems (controllers, readers, entry units, intercoms)
- unstable software and intercom experiences
- delayed or ineffective complaint and warranty handling
- repeated equipment failures and unresolved support cases
- unreliable system and mobile notifications
Questions to ask
- What are the licensing and recurring costs for Paxton10 and Solo, and what is included in each tier?
- Where are cloud services for Solo hosted (region/data residency) and what data protection assurances apply?
- Can Paxton provide a compatibility list for existing CCTV cameras and third‑party integrations for my site?
- How well does Paxton match your busiest visitor, contractor, or reception workflow?
- Which locations, teams, and visitor types should be included in the first rollout?
Implementation notes
- Use certified Paxton installers for hardware selection and to follow recommended controller placement for secure installations
- Plan for video storage and camera counts if integrating third‑party cameras with Paxton10 (Video Controllers manage up to 4 cameras each; system supports up to 1000 cameras)
Scoring criteria
How Paxton scores
Every system is scored against the same published-data criteria. Public scores are intended as comparison prompts alongside your own procurement needs.
Customer review sentiment
2. 9/5 from 9 published reviews across 1 source, with 43 stored feedback themes
18 point weighting · 9 reviews across review sourcesVisitor and contractor workflows
2 visitor, contractor, badge, host, delivery, identity, and QR workflow signals
10 point weighting · Published vendor and profile signalsEvacuation management
No evacuation management evidence captured
7 point weighting · Published vendor and profile signalsAdvanced reporting
2 reporting, analytics, audit, export, or visitor-history signals
7 point weighting · Published vendor and profile signalsPublished feature breadth
8 documented capabilities
10 point weighting · Published vendor and profile signalsMobile and kiosk flexibility
iOS and Android; Optional kiosk
8 point weighting · Published vendor and profile signalsOngoing free access
No public evidence captured yet
6 point weighting · Published vendor and profile signalsDeployment and integrations
10 published deployment and integration options
7 point weighting · Published vendor and profile signalsIndustry coverage
6 documented sectors
5 point weighting · Published vendor and profile signalsSource coverage
8 vendor pages analysed, 1 review source captured
5 point weighting · 8 source pages analysedVisitor management focus
60% fit against visitor-management-specific positioning signals
5 point weighting · Published vendor and profile signalsAccess-control integrations
2 access-control integration signals
5 point weighting · Published vendor and profile signalsRegional hosting and data residency
No public evidence captured yet
3 point weighting · Published vendor and profile signalsPricing transparency
No public evidence captured yet
4 point weighting · Published vendor and profile signalsA lower score can mean the directory found less public evidence, not that a product cannot support the workflow. Use these criteria as shortlist prompts alongside your own procurement needs.
Overview
Paxton designs and manufactures access control and site security hardware and software for buildings, offering systems including Net2, Paxton10 and Solo. Their portfolio covers door controllers, wireless door handles, door entry panels/monitors, video surveillance integration and mobile apps for remote access.
Paxton10 combines access control with video management and supports integration of third‑party IP cameras; Solo is described as a phone‑based, cloud‑hosted system. Paxton positions products for a range of sectors and provides installer training and certified partner channels for purchase and deployment. com)
Best for
- Site access control for offices and commercial buildings
- Integrating video surveillance with access control
- Installers/partners specifying access hardware and software
- Organisations needing multi‑site remote management
- Upgrading legacy Net2 systems to modern platforms
Target industries
Key capabilities
Door entry
External panels, door control unit and internal monitors with smartphone answering via the Paxton Entry app.
Video management (Paxton10)
Paxton10 combines access control with video surveillance, live view, recording, motion detection and video export.
Mobile access & remote management
Web user interface and mobile apps (Paxton Connect / Paxton Entry) for remote access and smartphone credentials.
Access control
Centralised electronic access control across readers, tokens and controllers (Net2, Paxton10, Solo).
Door controllers
Range of single‑door and multi‑door controllers (PoE and 12V options) to manage locks, readers and I/O.
Third‑party camera integration
Supports integration of leading third‑party IP cameras via Paxton10 Video Controllers (up to 1000 cameras).
Wireless door handles
Battery‑powered wireless handles designed to reduce cabling and simplify retrofit installations.
Scalability and multi‑site
Products and software options designed to scale (user/door limits noted across Solo, Net2, Paxton10) and support multi‑site management.
Pricing
Custom pricing or quote-based sales process
Comparison data
Published signals used in the Overall Score ranking.
- Mobile apps
- iOS and Android
- Deployment complexity
- Enterprise rollout
- Hardware requirement
- Optional kiosk
Customer review summary
What users like
- Helpful support
- Useful reporting
- Compassionate assistance
- Prompt issue resolution in some cases
- Reliable host notifications
- The company is recognized for access-control systems
What users dislike
- Reliability or performance issues
- Delayed or ineffective complaint and warranty handling
- Difficult or unstable software and intercom experiences
- Equipment reliability problems
- Incomplete or contradictory documentation
- Poor installation and configuration experiences
Review sources
Deployment & integrations
- cloud-hosted (Solo described as phone-based, cloud-hosted)
- on-premises/server (Paxton10 provides local controllers and server components)
- hybrid (Paxton10 offers web UI and remote access alongside local controllers)
- rollout via certified installers/partners
- Third‑party IP cameras via Paxton10 Video Controller (up to 1000 cameras)
Security, compliance & support
- Encrypted credentials supported with integrated HID Signo readers
- Brighton EMC – UKAS accredited test facility (testing capability referenced)
- Controller placement guidance to increase physical security (controller secures lock control)
- Security lockdown and anti‑passback features available with Pro software on Paxton10/Net2 Pro (product matrix)
- Video export and audit linking of access events to footage in Paxton10 (evidence/export functionality)
