Qmatic
www.qmatic.com
- Last checked
- 1 Sept 2026
- Sources
- 16
- Evidence confidence
- High
Product media
Buyer notes
What to know about Qmatic
Qmatic targets organizations that need coordinated appointment, queue and visitor-flow management across single or multiple branches. Buyers seeking a combined solution for scheduled and walk-in traffic will find scheduling, virtual queuing (Mobile Ticket), kiosks, staff apps, SMS messaging and BI with Data Connect API. Qmatic publishes signals for cloud (Experience Cloud) and on-premises (Orchestra) deployments, ISO 27001, GDPR and WCAG 2. 1 AA conformance for core apps, and integrations with calendars, video conferencing and BI systems. For healthcare and public-sector buyers, ask about HIS integrations (Epic/Cerner) and compliance documentation.
- Best for
- Organizations with multi-branch or multi-service-point operations needing centralized appointment, queuing and analytics
- Known strength
- easy-to-use interface
Strengths
- easy-to-use interface
- customizable workflows
- queue and wait-time management
- real-time visibility and information
- analytics and reporting
Fit considerations
- complex or slow integrations
- difficult initial setup and customization
- outdated or unintuitive administrative interface
- navigation and reporting limitations
- limited reporting documentation/customization
Questions to ask
- How well does Qmatic match your busiest visitor, contractor, or reception workflow?
- Which locations, teams, and visitor types should be included in the first rollout?
- What reporting, notifications, and emergency workflows matter most for your sites?
Scoring criteria
How Qmatic scores
Every system is scored against the same published-data criteria. Public scores are intended as comparison prompts alongside your own procurement needs.
Customer review sentiment
4. 2/5 from 35 published reviews across 2 sources, with 147 stored feedback themes
18 point weighting · 35 reviews across review sourcesVisitor and contractor workflows
5 visitor, contractor, badge, host, delivery, identity, and QR workflow signals
10 point weighting · Published vendor and profile signalsEvacuation management
2 evacuation, mustering, roll-call, occupancy, or emergency signals
7 point weighting · Published vendor and profile signalsAdvanced reporting
2 reporting, analytics, audit, export, or visitor-history signals
7 point weighting · Published vendor and profile signalsPublished feature breadth
15 documented capabilities
10 point weighting · Published vendor and profile signalsMobile and kiosk flexibility
iOS and Android; Optional kiosk
8 point weighting · Published vendor and profile signalsOngoing free access
No public evidence captured yet
6 point weighting · Published vendor and profile signalsDeployment and integrations
8 published deployment and integration options
7 point weighting · Published vendor and profile signalsIndustry coverage
6 documented sectors
5 point weighting · Published vendor and profile signalsSource coverage
16 vendor pages analysed, 2 review sources captured
5 point weighting · 16 source pages analysedVisitor management focus
100% fit against visitor-management-specific positioning signals
5 point weighting · Published vendor and profile signalsAccess-control integrations
No access-control integration evidence captured
5 point weighting · Published vendor and profile signalsRegional hosting and data residency
No public evidence captured yet
3 point weighting · Published vendor and profile signalsPricing transparency
1 published pricing plan
4 point weighting · Published vendor and profile signalsA lower score can mean the directory found less public evidence, not that a product cannot support the workflow. Use these criteria as shortlist prompts alongside your own procurement needs.
Overview
Qmatic — Queue Management Systems & Customer Journey Solutions Qmatic — Queue Management Systems & Customer Journey Solutions Products Platform SaaS: Qmatic Experience Cloud An intuitive, dynamic all-in-one platform that creates seamless customer journeys and enhanced customer and employee experiences with its suite of solutions and services On-premises: Qmatic Orchestra Enterprise solution built for organizations with complex requirements, multiple service points, and branches Product Tour See Qmatic Experience Cloud from the inside All products Capabilities Qma
Best for
- Workplace / public reception hubs needing queuing and appointment management
- Enterprises requiring multi-branch appointment, queue and analytics
- Healthcare providers managing patient flow and appointments
- Government/public sector service centers with high visitor volumes
- Retail or banking branches that combine walk-ins and scheduled visits
Target industries
Key capabilities
Appointment scheduling
Online and staff booking, calendar integration, multi-resource scheduling and virtual meetings via Teams/Zoom.
Security and compliance controls
Collected vendor source text references security and compliance controls.
Kiosk and badge workflows
Collected vendor source text references kiosk and badge workflows.
Reporting and audit trails
Collected vendor source text references reporting and audit trails.
Mobile visitor workflows
Collected vendor source text references mobile visitor workflows.
Virtual queuing (Mobile Ticket)
Join virtual queues via SMS, QR or URL; receive SMS updates; track queue progress in real time.
Self-service check-in kiosks
Kiosk check-in, QR/SMS check-in and assist-button accessibility options for on-site arrivals.
Resource planning & capacity
View staff/room/equipment calendars, automated resource allocation and capacity adjustments.
Business intelligence & reporting
Real-time dashboards, scheduled reports, CSV/PDF/XLSX exports and Data Connect API for BI tools.
Evacuation support
Collected vendor source text references evacuation support.
Integration ecosystem
Collected vendor source text references integration ecosystem.
Hosting and data handling
Collected vendor source text references hosting and data handling.
Pricing
Only one publicly documented plan is shown here. Check the provider’s pricing page for additional paid or custom plans.
Qmatic Experience Cloud (subscription)
Cloud subscription billed based on customer transaction volume; flexible modular feature add‑ons.
- Pay for customers you serve — Qmatic Experience Cloud subscription model
- Add functionality as needed (modular)
Comparison data
Published signals used in the Overall Score ranking.
- Mobile apps
- iOS and Android
- Pricing approach
- Custom quote
- Deployment complexity
- Enterprise rollout
- Hardware requirement
- Optional kiosk
- Evacuation
- Collected vendor source text references evacuation support.
Customer review summary
What users like
- Easy to use
- Useful reporting
- Helpful support
- Centralized information
- Centralized information management
- Customizable queue management
What users dislike
- Reliability or performance issues
- Setup complexity
- Complex integrations
- Dated or unintuitive administration interface
- File-upload issues reported historically
- File-upload issues reported in an older review
Review sources
Deployment & integrations
- SaaS (Qmatic Experience Cloud — cloud-hosted subscription)
- On-premises (Qmatic Orchestra — enterprise, centrally managed)
- Microsoft Outlook (calendar sync)
- Microsoft Teams (virtual meetings)
- Zoom (virtual meetings)
Security, compliance & support
- ISO 27001 certified (security signal)
- GDPR compliance referenced for appointment booking
- WCAG 2. 1 Level AA conformance for key apps
- SSL encryption and data encrypted at rest/in transit
- Single Sign-On support (AD, OpenID, SAML)
