GemEx App
www.spicatech.co.uk
- Last checked
- 1 Sept 2026
- Sources
- 24
- Evidence confidence
- Medium
Product media
Buyer notes
What to know about GemEx App
GemEx is a comprehensive workplace SaaS platform that combines bookings, visitor management, service requests and optional IoT/analytics within a single admin portal. For buyers seeking integrated visitor flows (pre-registration, kiosks, host notifications) plus workplace booking and analytics, GemEx provides a packaged option with Core and Pro plans and modular extras. Its ISO 27001 certification, GDPR statements and AWS EU hosting reduce data‑security risk for EU/UK deployments. Strengths include integrated booking+visits, calendar/access-control integrations and optional IoT modules.
- Best for
- Organisations that want an integrated workplace booking and visitor solution with analytics
- Known strength
- easy/clean user interface
Strengths
- easy/clean user interface
- visitor management
- room/resource booking and reservations
- real-time data, alerts, and notifications
- space/workplace management
Fit considerations
- unreliable data capture and data quality issues
- performance problems (speed, responsiveness, slow UI)
- clunky or confusing navigation for detailed features and analytics
- limited customization for dashboards, reports, and displayed data
- report extraction and reporting workflow limitations
Questions to ask
- Do you supply kiosk hardware or only kiosk software; what are supported vendor models and costs?
- How well does GemEx App match your busiest visitor, contractor, or reception workflow?
- Which locations, teams, and visitor types should be included in the first rollout?
- What reporting, notifications, and emergency workflows matter most for your sites?
Implementation notes
- Plan for annual SaaS licensing and budget for one‑off onboarding/custom project fees stated on pricing page
Scoring criteria
How GemEx App scores
Every system is scored against the same published-data criteria. Public scores are intended as comparison prompts alongside your own procurement needs.
Customer review sentiment
4. 2/5 from 12 published reviews across 2 sources, with 64 stored feedback themes
18 point weighting · 12 reviews across review sourcesVisitor and contractor workflows
4 visitor, contractor, badge, host, delivery, identity, and QR workflow signals
10 point weighting · Published vendor and profile signalsEvacuation management
1 evacuation, mustering, roll-call, occupancy, or emergency signal
7 point weighting · Published vendor and profile signalsAdvanced reporting
2 reporting, analytics, audit, export, or visitor-history signals
7 point weighting · Published vendor and profile signalsPublished feature breadth
8 documented capabilities
10 point weighting · Published vendor and profile signalsMobile and kiosk flexibility
No public evidence captured yet
8 point weighting · Published vendor and profile signalsOngoing free access
Free trial published
6 point weighting · Published vendor and profile signalsDeployment and integrations
7 published deployment and integration options
7 point weighting · Published vendor and profile signalsIndustry coverage
6 documented sectors
5 point weighting · Published vendor and profile signalsSource coverage
24 vendor pages analysed, 2 review sources captured
5 point weighting · 24 source pages analysedVisitor management focus
80% fit against visitor-management-specific positioning signals
5 point weighting · Published vendor and profile signalsAccess-control integrations
1 access-control integration signal
5 point weighting · Published vendor and profile signalsRegional hosting and data residency
No public evidence captured yet
3 point weighting · Published vendor and profile signalsPricing transparency
4 published pricing plans
4 point weighting · Published vendor and profile signalsA lower score can mean the directory found less public evidence, not that a product cannot support the workflow. Use these criteria as shortlist prompts alongside your own procurement needs.
Overview
GemEx (by Spica Technologies) is a cloud-based workplace experience platform that combines desk, meeting-room and parking booking with visitor management, service requests, workplace analytics and optional IoT modules.
The Visits (visitor management) capabilities cover pre-registration, digital check-in/kiosk support, host notifications, automated communications and reporting. The platform is offered as an annual SaaS subscription with per-user Core and Pro plans and optional add-ons for IoT, analytics and specialist modules.
GemEx is positioned for organisations seeking a single workplace system that integrates with calendar, access control and analytics tools while operating under ISO 27001 and GDPR assurances and hosted on AWS (EU) infrastructure.
Best for
- Workplace scheduling and hybrid-work coordination
- Facilities & FM teams centralising services
- Organisations needing digital visitor check-in & host notifications
- Teams wanting integrated booking plus analytics
- Enterprises seeking white-label employee apps
Target industries
Key capabilities
Security & compliance
Platform ISO 27001 certified, GDPR compliant and hosted on AWS EU Tier 4 infrastructure.
Reporting
Visitor reporting and analytics to review traffic, peak times and visit durations.
Visitor journey
Pre-registration, digital check-in, self-service kiosks and automated host notifications for managing visitor lifecycle.
Integrations
Integrates with calendar systems, access control and data warehouses for unified workflows.
Access control
Supports digital credentials and digital wallet workflows via integration with access control systems.
Deployment
Delivered as a cloud SaaS platform with admin portal and mobile/web apps.
Notifications
Automated confirmation emails, arrival alerts and real-time notifications to hosts and admins.
Support
Dedicated account manager and onboarding/set-up support for paid plans.
Pricing
Annual SaaS subscription billed per user (Core and Pro indicated); additional one‑off setup and bespoke project fees apply; optional extras priced on application (POA).
Core
Base management platform with employee app, white‑label branding, booking features, standard analytics and SSO.
- Employee App, white-label branding
- Desk, meeting room and car space booking included
- Dedicated account manager listed
Pro
Includes all Core features plus cloud CMS, booking services management, visitor management and kiosk/panel views.
- Visitor management included in Pro
- Kiosk & meeting room panel views available
Optional Extras
Add-ons such as IoT occupancy, IAQ monitoring, enhanced analytics, digital access and custom integrations priced on application.
- IoT enhanced workplace analytics and IAQ monitoring as optional extras
Smart Cleaning / Healthy Water
Specialist modules for cleaning operations and 24/7 legionella monitoring with alerts and reporting.
- Smart Cleaning: cleaning team app, alerts and analytics
- Healthy Water: legionella detection and 24/7 monitoring
Comparison data
Published signals used in the Overall Score ranking.
- Free access
- Free trial
- Mobile apps
- iOS and Android
- Pricing approach
- Fixed tiers
Customer review summary
What users like
- Easy to use
- Helpful support
- Useful reporting
- Online booking and room booking
- Quick access to workplace resources and bookings
- Real-time data and notifications
What users dislike
- Reliability or performance issues
- Usability friction
- Confirmation messages can remain visible too long
- Data import/export limitations
- Occasional refresh and responsiveness issues
- Real-time notification limitations
Review sources
Deployment & integrations
- Annual SaaS subscription with admin portal and mobile/web apps (billed annually)
- Outlook / calendar sync (Visits → unified scheduling)
- Access control / digital credentials (digital wallet workflows)
- Power BI & Tableau / data warehouse integrations (optional extras)
- Third‑party helpdesk / FM integrations (service requests)
Security, compliance & support
- ISO 27001 certified Information Management System
- GDPR compliance and reference to UK/EU data protection legislation
- Hosted on AWS EU Tier 4 cloud infrastructure (Tier 4 data centre assurances)
- Dedicated account manager included in Core/Pro plans per pricing page
- Onboarding / initial set-up (one-off fees applicable)
