GemEx App
www.spicatech.co.uk
- Last scraped (UTC)
- 1 Nov 2026
- Product analysis updated
- 1 Nov 2026
- Sources
- 24
- Evidence confidence
- Medium
Product media
Directory editorial analysis
What to know about GemEx App
GemEx is a comprehensive workplace SaaS platform that combines bookings, visitor management, service requests and optional IoT/analytics within a single admin portal. For buyers seeking integrated visitor flows (pre-registration, kiosks, host notifications) plus workplace booking and analytics, GemEx provides a packaged option with Core and Pro plans and modular extras. Its ISO 27001 certification, GDPR statements and AWS EU hosting reduce data‑security risk for EU/UK deployments. Strengths include integrated booking+visits, calendar/access-control integrations and optional IoT modules.
- Best for
- Organisations that want an integrated workplace booking and visitor solution with analytics
- Known strength
- Easy-to-use interface and navigation — Reviewers describe the interface as clean and easy to learn, often with little training.
Strengths
- Easy-to-use interface and navigation — Reviewers describe the interface as clean and easy to learn, often with little training.
- Convenient workplace and resource booking — Users value quick access to desk, room, and resource availability and bookings.
- Useful real-time workplace information — Reviewers appreciate live updates about office usage, facility information, and resource availability.
- Helpful customer support — Reviewers praise the support team and describe customer service positively.
- Useful visitor management — Users report using the product for visitor management alongside workplace bookings.
Fit considerations
- Unreliable data capture undermines analytics — Reviewers report gateway or data-capture problems that reduce confidence in reporting and analytics.
- Slow or unresponsive performance — Some users report slow performance, responsiveness problems, or needing to refresh the application.
- Confusing booking edits and cancellations — Users say refreshing, editing, or cancelling bookings can be confusing.
- Clunky advanced navigation and reporting — Reviewers find detailed features and analytics harder to navigate, and report extraction can be difficult.
- Booking functionality may not work consistently — Some reviewers report that booking features stopped working or were unavailable.
Questions to ask
- Do you supply kiosk hardware or only kiosk software; what are supported vendor models and costs?
- How well does GemEx App match your busiest visitor, contractor, or reception workflow?
- Which locations, teams, and visitor types should be included in the first rollout?
- What reporting, notifications, and emergency workflows matter most for your sites?
Implementation notes
- Plan for annual SaaS licensing and budget for one‑off onboarding/custom project fees stated on pricing page
Scoring criteria
How GemEx App scores
Scores follow an editorial model benchmarked against VisitUs, which has fixed category and overall scores. Other products are calculated from their captured data. Public scores are intended as comparison prompts alongside your own procurement needs.
Customer review sentiment
4. 2/5 from 12 published reviews across 3 sources, with 111 stored feedback themes
18 point weighting · 12 reviews across review sourcesVisitor and contractor workflows
4 visitor, contractor, badge, host, delivery, identity, and QR workflow signals
10 point weighting · Published vendor and profile signalsEvacuation management
1 evacuation, mustering, roll-call, occupancy, or emergency signal
7 point weighting · Published vendor and profile signalsAdvanced reporting
1 reporting, analytics, audit, export, or visitor-history signal
7 point weighting · Published vendor and profile signalsPublished feature breadth
8 documented capabilities
10 point weighting · Published vendor and profile signalsMobile and kiosk flexibility
No public evidence captured yet
8 point weighting · Published vendor and profile signalsOngoing free access
Free trial published
6 point weighting · Published vendor and profile signalsDeployment and integrations
7 published deployment and integration options
7 point weighting · Published vendor and profile signalsIndustry coverage
6 documented sectors
5 point weighting · Published vendor and profile signalsSource coverage
24 vendor pages analysed, 3 review sources captured
5 point weighting · 24 source pages analysedVisitor management focus
80% fit against visitor-management-specific positioning signals
5 point weighting · Published vendor and profile signalsAccess-control integrations
1 access-control integration signal
5 point weighting · Published vendor and profile signalsRegional hosting and data residency
No public evidence captured yet
3 point weighting · Published vendor and profile signalsPricing transparency
4 published pricing plans
4 point weighting · Published vendor and profile signalsA lower score can mean the directory found less public evidence, not that a product cannot support the workflow. Use these criteria as shortlist prompts alongside your own procurement needs.
Overview
GemEx (by Spica Technologies) is a cloud-based workplace experience platform that combines desk, meeting-room and parking booking with visitor management, service requests, workplace analytics and optional IoT modules.
The Visits (visitor management) capabilities cover pre-registration, digital check-in/kiosk support, host notifications, automated communications and reporting. The platform is offered as an annual SaaS subscription with per-user Core and Pro plans and optional add-ons for IoT, analytics and specialist modules.
GemEx is positioned for organisations seeking a single workplace system that integrates with calendar, access control and analytics tools while operating under ISO 27001 and GDPR assurances and hosted on AWS (EU) infrastructure.
Best for
- Workplace scheduling and hybrid-work coordination
- Facilities & FM teams centralising services
- Organisations needing digital visitor check-in & host notifications
- Teams wanting integrated booking plus analytics
- Enterprises seeking white-label employee apps
Target industries
Key capabilities
Security & compliance
Platform ISO 27001 certified, GDPR compliant and hosted on AWS EU Tier 4 infrastructure.
Reporting
Visitor reporting and analytics to review traffic, peak times and visit durations.
Visitor journey
Pre-registration, digital check-in, self-service kiosks and automated host notifications for managing visitor lifecycle.
Integrations
Integrates with calendar systems, access control and data warehouses for unified workflows.
Access control
Supports digital credentials and digital wallet workflows via integration with access control systems.
Deployment
Delivered as a cloud SaaS platform with admin portal and mobile/web apps.
Notifications
Automated confirmation emails, arrival alerts and real-time notifications to hosts and admins.
Support
Dedicated account manager and onboarding/set-up support for paid plans.
Pricing and plan limits
- Product analysis updated
- 1 Nov 2026
- Pricing checked
- Not separately checked
- Evidence refreshed
- 1 Nov 2026
Pricing has not been separately verified. Confirm currency, billing term, hardware, SMS, onboarding, integrations and taxes.
Core
£1.50GBP · per user / month (billed annually) · per user
- Employee App, white-label branding — https://www.spicatech.co.uk/pricing/
- Desk, meeting room and car space booking included — https://www.spicatech.co.uk/pricing/
- Dedicated account manager listed — https://www.spicatech.co.uk/pricing/
Pro
£2.00GBP · per user / month (billed annually) · per user
- Visitor management included in Pro — https://www.spicatech.co.uk/pricing/
- Kiosk & meeting room panel views available — https://www.spicatech.co.uk/pricing/
Optional Extras
POACurrency not confirmed · per month / billed annually · n/a
- IoT enhanced workplace analytics and IAQ monitoring as optional extras — https://www.spicatech.co.uk/pricing/
Smart Cleaning / Healthy Water
POACurrency not confirmed · billed annually · n/a
- Smart Cleaning: cleaning team app, alerts and analytics — https://www.spicatech.co.uk/pricing/
- Healthy Water: legionella detection and 24/7 monitoring — https://www.spicatech.co.uk/pricing/
Annual SaaS subscription billed per user (Core and Pro indicated); additional one‑off setup and bespoke project fees apply; optional extras priced on application (POA). — https://www.spicatech.co.uk/pricing/
Subscription estimate
A comparable annual total needs a confirmed currency, price, billing term and location allowance.
Subscription only. Excludes hardware, taxes, SMS overages, onboarding and additional modules. No currency conversion.Evidence behind the profile
Documented means a public source makes the claim; it does not mean an independent product test. Inferred claims need confirmation.
8 documented · 0 inferred · 0 unresolved claims
- Documented claim — Visitor management includes pre-registration, digital check-in/kiosk support and automated host notifications.
- Documented claim — Platform is ISO 27001 certified and GDPR compliant and is hosted on AWS EU Tier 4 infrastructure.
- Documented claim — GemEx is sold as annual SaaS plans with Core (£1.50/user) and Pro (£2.00/user) listed and optional extras POA.
- Documented claim — Visits integrates with calendar systems (Outlook) and can integrate with access control/digital wallet systems.
- Documented claim — Visitor reporting and workplace analytics provide real-time and historical data on visitor traffic and space usage.
- Documented claim — Paid plans include a dedicated account manager and onboarding; one-off setup and custom project fees are applicable.
- Documented claim — GemEx provides mobile apps on iOS and Android and web app access.
- Documented claim — GemEx targets FM leaders, public sector and enterprise customers.
Comparison data
Published signals used in the Overall Score ranking.
- Free access
- Free trial
- Mobile apps
- iOS and Android
- Pricing approach
- Fixed tiers
Customer review summary
Captured themes from the linked review sources; these are summaries, not verbatim quotations or a representative customer survey. Source totals may overlap. Editorial strengths and fit considerations are shown separately in our buyer analysis.
What users like
- Easy-to-use interface and navigation — Reviewers describe the interface as clean and easy to learn, often with little training. (Source: Capterra)
- Convenient workplace and resource booking — Users value quick access to desk, room, and resource availability and bookings. (Source: GetApp)
- Useful real-time workplace information — Reviewers appreciate live updates about office usage, facility information, and resource availability. (Source: Software Advice)
- Helpful customer support — Reviewers praise the support team and describe customer service positively. (Source: Capterra)
- Useful visitor management — Users report using the product for visitor management alongside workplace bookings. (Source: Software Advice)
- easy/clean user interface
What users dislike
- Unreliable data capture undermines analytics — Reviewers report gateway or data-capture problems that reduce confidence in reporting and analytics. (Source: Capterra)
- Slow or unresponsive performance — Some users report slow performance, responsiveness problems, or needing to refresh the application. (Source: GetApp)
- Confusing booking edits and cancellations — Users say refreshing, editing, or cancelling bookings can be confusing. (Source: Software Advice)
- Clunky advanced navigation and reporting — Reviewers find detailed features and analytics harder to navigate, and report extraction can be difficult. (Source: Capterra)
- Booking functionality may not work consistently — Some reviewers report that booking features stopped working or were unavailable. (Source: GetApp)
- Limited dashboard and data customization — A reviewer wanted easier data access and more control over dashboard customization. (Source: Capterra)
Review evidence last checked: 1 Nov 2026. Individual theme capture dates are not recorded.
Review sources
Deployment & integrations
- Annual SaaS subscription with admin portal and mobile/web apps (billed annually)
- Outlook / calendar sync (Visits → unified scheduling)
- Access control / digital credentials (digital wallet workflows)
- Power BI & Tableau / data warehouse integrations (optional extras)
- Third‑party helpdesk / FM integrations (service requests)
Security, compliance & support
- ISO 27001 certified Information Management System
- GDPR compliance and reference to UK/EU data protection legislation
- Hosted on AWS EU Tier 4 cloud infrastructure (Tier 4 data centre assurances)
- Dedicated account manager included in Core/Pro plans per pricing page
- Onboarding / initial set-up (one-off fees applicable)
