friendlyway
www.friendlyway.com
Buyer notes
What to know about friendlyway
friendlyway targets organisations that want an integrated combination of visitor management, digital signage and kiosk hardware. The Visitor Management module supports pre-registration, QR/PIN check-in, badge/RFID issuance, digital agreements and evacuation mustering while the platform centralises device management and signage scheduling. Published digital-signage pricing is per-display with explicit monthly rates and add-on fees; visitor-management licensing is positioned as subscription-based with enterprise quotes. The product is strong where on-site self-service, guided-visit workflows and combined signage/video support are important, and it is attractive for multi-site rollouts that require central control of kiosks and screens.
- Best for
- Organisations needing integrated kiosks + signage + visitor check-in
- Known strength
- Combines hardware and software under one vendor, simplifying device procurement and compatibility
Strengths
- Combines hardware and software under one vendor, simplifying device procurement and compatibility
- Covers emergency mustering and audit-ready logs alongside pre-registration and badge/RFID issuance
- Published per-display pricing for digital signage and clear add-on fees support predictable budgeting for signage rollouts
Fit considerations
- Mobile platform support (native iOS/Android apps) is not detailed on product pages and may require confirmation if mobile check-in is required.
Questions to ask
- Which plan structure best matches your number of locations, visitor volume, and rollout timeline?
- Which existing workplace, identity, messaging, or access systems should this connect with?
- What SLAs and regional support options are available for large global deployments?
- How well does friendlyway match your busiest visitor, contractor, or reception workflow?
- Which locations, teams, and visitor types should be included in the first rollout?
Implementation notes
- Plan hardware procurement alongside software licensing when standardising on friendlyway kiosks to ensure compatibility and device staging.
- Use the 14-day free trial and live demo to validate kiosk workflows and emergency mustering in a pilot site before wider rollout.
Scoring criteria
How friendlyway scores
Every system is scored against the same published-data criteria. Public scores are intended as comparison prompts alongside your own procurement needs.
Customer review sentiment
No review score listed
22 point weighting · No public review count capturedVisitor, contractor, evacuation & reporting workflows
7 visitor, contractor, evacuation, badge, host, delivery, identity, and reporting signals
13 point weighting · Published vendor and profile signalsPublished feature breadth
16 documented capabilities
11 point weighting · Published vendor and profile signalsMobile and kiosk flexibility
No public evidence captured yet
10 point weighting · Published vendor and profile signalsOngoing free access
Free trial published
8 point weighting · Published vendor and profile signalsDeployment and integrations
13 published deployment and integration options
7 point weighting · Published vendor and profile signalsIndustry coverage
13 documented sectors
6 point weighting · Published vendor and profile signalsSource coverage
8 vendor pages analysed, 0 review sources captured
5 point weighting · 8 source pages analysedVisitor management focus
100% fit against visitor-management-specific positioning signals
5 point weighting · Published vendor and profile signalsAccess-control integrations
2 access-control integration signals
5 point weighting · Published vendor and profile signalsRegional hosting and data residency
No public evidence captured yet
4 point weighting · Published vendor and profile signalsPricing transparency
7 published pricing plans
4 point weighting · Published vendor and profile signalsA lower score can mean the directory found less public evidence, not that a product cannot support the workflow. Use these criteria as shortlist prompts alongside your own procurement needs.
Overview
friendlyway provides a modular cloud-native platform (with an on-premises option) for visitor management, digital signage, kiosks and workforce check-in. The Visitor Management module covers pre-registration, QR/PIN check-in, badge/RFID printing, digital agreements, video chat, guided visits, emergency mustering and audit-ready logs.
Hardware kiosk lines are offered alongside software. The company emphasises enterprise features (roles, SSO, workspace permissions), multi-language support and integrations with Microsoft 365 ecosystem and Google apps.
A 14-day free trial is advertised and digital-signage pricing is published per-display; visitor-management licensing is offered as a subscription with tailored/enterprise quotes.
Best for
- Front desk automation and reception modernization
- Facilities with multi-site rollouts that need central device control
- Manufacturing plants requiring PPE and guided-visit workflows
- Organizations needing integrated digital signage and wayfinding
Target industries
Key capabilities
Reporting & audit logs
Time-stamped visit logs, check-in/check-out records and visitor analytics for compliance and audits.
Video chat and AI assistant
Built-in live video/audio (Microsoft Teams or VoIP) and an AI-powered visitor assistant for kiosk support.
Badge printing & RFID dispensing
Automatic badge printing and optional RFID card dispensing at self-service check-in.
Digital agreements & e-signatures
Present safety briefings, documents and collect electronic signatures with audit records.
Integration with PIAM and access hardware
Integrates with physical access management, turnstiles, badge printers and ID readers.
Workspace roles & SSO
Role-based user management, workspace permissions and Single Sign-On capability.
Emergency mustering / evacuation
Emergency alarm mode, muster station check-ins and evacuation roll-call reporting.
Multi-site device management
Centrally monitor and update kiosks and displays across one or hundreds of locations.
Accessibility & multi-language
Multi-language support and accessibility features across kiosk and screen experiences.
Onsite kiosk hardware
A line of purpose-built kiosks and touchscreen displays offered alongside the software.
AI Visitor Assistant
Trainable assistant available on kiosks and screens; supports 196 languages and avatar voices.
Pre-registration & Invitations
Create and send invitations, pre-visit forms and QR/PIN sign-in for scheduled visitors.
Pricing
View-Only Signage
Non-interactive digital signage; annual billing (minimum 3 licenses) with 14-day free trial.
- 14-day free trial
- Annual billing (minimum 3 licenses)
Interactive Signage
Interactive touchscreen/kiosk signage; annual billing.
- Adds interactive self-service scenarios
Wayfinding add-on
Optional add-on for navigating and dynamic routing on devices.
- Optional add-on for navigating and dynamic routing on devices.
Audio/Video Chat add-on
Add-on to enable audio/video chat on devices.
- Add-on to enable audio/video chat on devices.
MS Teams Calls add-on
Add-on to enable Microsoft Teams calling on devices.
- Add-on to enable Microsoft Teams calling on devices.
Enterprise Signage
Custom pricing for enterprise signage with SSO, external storage integration and workspace permissions.
- Custom pricing for enterprise signage with SSO, external storage integration and workspace permissions.
Visitor Management
Subscription-based visitor management module; offers pre-registration, badge printing, e-signatures, evacuation muster and integrations. 14-day free trial available.
- 14-day free trial
Comparison data
Published signals used in the Overall Score ranking.
- Free access
- Free trial
- Pricing approach
- Modular
- Deployment complexity
- Enterprise rollout
- Hardware requirement
- Optional kiosk
- Identity checks
- Visitor identity, screening, badge, QR, or access workflows
- Evacuation
- Evacuation or emergency occupancy workflows
- Reporting
- Reporting, audit, dashboard, or export workflows
Deployment & integrations
- cloud
- on-premises
- Microsoft 365
- Microsoft SharePoint
- Microsoft Teams
Security, compliance & support
- Hosted on German servers within Google Cloud Platform
- GDPR-compliant cloud storage and role-based access control
- Workspace-based permission control and Single Sign-On (SSO)
- 14-day free trial (product pages)
- Live demo and product consultation